Problem No Problem - Support.it

Support.it – a cutting-edge remote-support service aimed to increase your productivity and offer you instant and remote technical assistance around the globe. Support.it brings a support professional virtually to your pc and remotely makes your problem no problem.

Call technical support … getting technical assistance is easy and instant. Just double click on the agent and submit a ticket for remote support.

Ticketing system … a comprehensive integrated help desk and trouble ticketing system is used to keep track of all issues pending and resolved, offering quality support and managing user expectations.

Chat with administrator … users and support personnel can communicate in real time with chat to report, diagnose and resolve issues quickly and efficiently remotely without physically visiting the desktop.

No more PC vulnerabilities … a comprehensive automated patch management tool keeps track of all pc’s unfiltered patch summary and can easily deploy missing patches keeping security holes closed daily.

Remote installation of applications … without the physical presence of a support professional, administrators can create a script to distribute vendor installation packages (typically setup.exe), which can be scheduled to deploy an application to any managed machine.

Computer auditing … your network is strategically managed with comprehensive reporting and detailed analysis on hardware and software, bandwidth usage and server uptime. All data is displayed with colourful graphs and pie charts and updated daily.

The Concept

The Solution