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Organised help-desk and ticketing system |
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Quick and easy call for help
Clients can contact you for support in a much more professional and efficient manner. Instead of the average procedure of picking up a phone to log a call for IT support, Problem NoProblem's Support Platform has a comprehensive help-desk integrated ticketing system. |
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Gain access to PCs remotely |
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Remote install applications |
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Scripting to managed machines
Script packages can be created by administrators which can be used to install applications remotely. Create custom install packages with the Packager. Use it to deploy any application, system configuration, or combination thereof, easily and silently to any managed machine. |
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Stop computer vulnerabilities |
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Patch management of controlled PCs
Through Problem No Problem’s automated patch management utility your managed pc’s is updated daily eliminating the threat of viruses, malware and spyware. Patch alert can be set to inform you of any new updates available for pc’s or any failed patch installations. |
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Know your systems in detail |
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Run audit on all managed PCs
The Problem NoProblem Support Platform automatically schedules audit to run on new Agent accounts to immediately collect a complete hardware and software inventory.
The system maintains two audit result data sets. The baseline audit is retained as a known configuration that can be used for future reference. |
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