Problem No Problem - IT Pro - Professional Support Solution

The Concept

The Solution

Professional IT support

The Support.it IT Pro package has master logins for each IT person needing access to the Problem No Problem Support Platform. The master logins can access all machines managed and has an interface with a vast variety of functionalities increasing IT departments and companies’ performance in service and decreasing average time-to-resolution in everyday tasks.

What puts IT departments and companies one step ahead than the rest when it comes to offering IT service, is the flexibility of support engineers being able to work the Problem No Problem Platform wherever there is internet access. No limits - no boundaries – easy access - quick support.

	Log in process
	http://login.problemnoproblem.com

	Type your username and password

	Use menu’s in the top row for different functions.

Install PCs to be managed into the support platform

Manual installation of agent

	The agent is installed on all the pc’s that will be managed for support. The problem no problem agent will appear in the notification bar.

Deploy agent to multiple PCs

Use the LAN watch utility in the Monitor menu to scan for all pc’s available in the network.
Select install agent and choose all the machines you want to make remotely accessible.

Click on install and the agent will appear on all selected machines notification bar, just like that!!

	Assign managed machines to groups
	Create machine groups

Manage numerous PCs by assigning them to different groups – by department or floor level.

Simply click on the System tab and create a machine group by choosing a name and clicking on create, it’s that easy!!

	Secure your network
	Remote patch management to controlled machines

Each managed machine's patch status across the organization is viewable in one central console. Installed patches and missing patches of each machine is listed with a URL link to Microsoft’s knowledgebase for detailed information of each patch.

An alert can be set for each machine to notify whenever a new patch is available.

Automatic updates can be set to all machines as a set schedule at any time and the reboot action after each installed patch can be customized.

Set alerts to inform you of installed, pending and failed Windows update installations.

	Remote access for support
	Configure remote control package for use in each machine

The master account can select which type of connection can be used for each machine. Four types of connections can be set:

WinVNC
RAdmin
PCAnywhere
Terminal Services